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Know What You Agree To Before You Start

These terms set out how your xzibit account works — what we expect from you, what you can expect from us, and how we handle your activity on the platform.

Account Holder ResponsibilityLocal Law AppliesbKash · Nagad · Rocket CoveredFair Use PolicyTerms Update Notice

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What These Terms Actually Cover

xzibit Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you enter into a direct agreement with the platform. These terms cover everything from how you fund your wallet using bKash, Nagad, or Rocket, to how withdrawals are processed and what happens if an account is flagged for review.

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We apply identity verification before processing your first withdrawal — you will be asked to confirm your registered mobile number and match it to the payment method on file. If you top up via Nagad and request a withdrawal to a different wallet, you will need
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to complete a short verification step before the transfer clears. Your account is personal and non-transferable. Sharing access or running multiple accounts under one identity breaches these terms and may result in account suspension. We reserve the right to update these terms with notice posted on
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this page. Continued use after a posted update means you accept the revised version. Access to certain features depends on your location and local law — we do not extend services to regions where use would conflict with applicable regulations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUERY CONTACT

Reach Us About Your Terms Questions

If something in these terms is unclear or you need to raise a concern about your account — a payment hold, a verification request, or a clause you want explained — our support team handles those directly. We do not route terms queries through automated bots. Contact paths below connect you to a real resolution.

Team online

Live Chat

Start a live chat session from your account dashboard. Average response during active hours is under five minutes for terms and account queries.

Email Support

Send detailed queries to our support address listed in your account settings. Attach any relevant transaction references so we can locate your case quickly.

Account Help Centre

The Help Centre inside your account covers common terms questions — payment matching rules, account suspension policy, and how to request a terms copy.

HOW WE HANDLE THIS

Our Approach to Account Security and Data

We keep your account data and transaction records secure using standard encryption across all connections. Your bKash, Nagad, and Rocket payment details are matched to your registered account and never shared with third parties outside of the verification process. We retain transaction logs for the period required to process disputes and meet our obligations — after which records are archived under our data retention policy. If you want to know what data we hold on your account, or you want to request a correction, contact support directly with your registered number and the specific information you need reviewed.

Encrypted Connections

All account activity, including deposits and withdrawals via bKash, Nagad, and Rocket, runs over encrypted connections so your wallet data stays protected end to end.

Payment Verification

We match every payment to the wallet registered on your account. If your Nagad or Rocket number changes, update it in account settings before your next withdrawal request.

Data Retention

We hold transaction and account data for the period needed to process disputes and meet our obligations. After that window, records are archived and not used in active operations.

Contact for Changes

To request a data correction or ask what we hold on your account, reach support via live chat or the email address in your account settings. Bring your registered mobile number.

Common Questions About These Terms

These are the questions we get most often about how the terms apply to real account situations — from payment mismatches to account suspension and how to request your data.

Yes. Any deposit via bKash, Nagad, or Rocket is covered under these terms. Your wallet number must match your registered account details for deposits and withdrawals to clear.

Update your registered wallet number in account settings before your next transaction. A mismatch between your Nagad or Rocket number and the one on file will pause processing until you verify the change.

No. Your account is personal and non-transferable. Allowing another person to access or operate your account breaches these terms and may result in immediate suspension.

We post updates on this page with a revised effective date. Continuing to use your account after a posted update means you accept the new version. We recommend checking this page periodically.

Contact support via live chat or the email address in your account settings. Give your registered mobile number and specify what you need — we will respond within the timeframe set out in our data policy.

Yes. Access to xzibit and its features depends on your local law and eligible regions. We do not extend services where use would conflict with applicable regulations in your area.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Know What You Agree To Before You Start

Reach Us About Your Terms Questions

Live Chat

Email Support

Account Help Centre

Our Approach to Account Security and Data

Common Questions About These Terms

01 Do these terms apply to me if I use bKash to deposit?

02 What happens if my payment method changes after I open my account?

03 Can someone else use my xzibit account on my behalf?

04 How will I know if the terms change?

05 How do I request a copy of the data xzibit holds on my account?

06 Does local law affect whether I can use the platform?

Terms & Conditions

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